Vodacom Fibre waiting 35 days for router delivery

Item: Vodacom
Rating: 1
Author: Anja M

After logging so many calls and Vodacom promising lies I still haven't heard anything regarding my router delivery . I Have been waiting 35 days for an router to be delivered . They keep on mailing the "delivery team management" but nothing happens , first it was 7 days then it was 6 weeks . DON'T DO FIBRE BUSINESS WITH VODACOM

SR181 ********** 76

Helpful (0)

Replies (3)

Vodacom's replyOfficial

15 Jan 2019, 18:00

Dear Customer

We have advised you that your account was cancelled and the relevant credit was passed onto your Vodacom account.

Regards,

Vodacom Consumer Website Team

Vodacom's reply15 Jan 2019, 18:00

Official

Dear Customer

We have advised you that your account was cancelled and the relevant credit was passed onto your Vodacom account.

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

15 Jan 2019, 18:01

Dear Customer,

We do apologies for the previous post.

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply15 Jan 2019, 18:01

Official

Dear Customer,

We do apologies for the previous post.

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Anja M's updateReviewer Update

16 Jan 2019, 15:43

Business has rep**** but not solved my issue ? Please can someone phone me?

Anja M's update16 Jan 2019, 15:43

Reviewer Update

Business has rep**** but not solved my issue ? Please can someone phone me?