MW
Magnus W
1 reviews | Active since Mar 2018
11 Jun 2026, 17:25
Vodacom fibre + Vuma = no service
Opened a SR with Vodacom Fibre on 04/03/2026, to date, no action, no feedback. All they tell me when i call (which I did 100's of times) is that the call will be escalated. Terrible service Vodacom. I this how a customer of more than 20 years is treated? Every call centre agent have a different story and my SR is still just hanging somewere
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Vodacom's replyOfficial
12 Jun 2026, 07:36Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jun 2026, 07:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MW
Magnus W's updateReviewer Update
18 Jun 2026, 21:17The only person who contacted me was after this post was made, again I was just told the matter will be escalated, other than that I have not received any feedback and the SR is still open, no work has been done. How much longer do I need to wait to get actual service? I need someone at my house in order for them to understand what needs to be done, clearly the people responsible for this had no idea of what needs to be done. It is also very clear that Vodacom as a company does not care about escalations, bad reviews or even customer service
MW
Magnus W's update18 Jun 2026, 21:17
Reviewer Update
The only person who contacted me was after this post was made, again I was just told the matter will be escalated, other than that I have not received any feedback and the SR is still open, no work has been done. How much longer do I need to wait to get actual service? I need someone at my house in order for them to understand what needs to be done, clearly the people responsible for this had no idea of what needs to be done. It is also very clear that Vodacom as a company does not care about escalations, bad reviews or even customer service