MB
Matthew B
1 reviews | Active since Sept 2020
10 Sept 2020, 06:29
Vodacom Fibre Voip Service
My parents signed up for Vodacom Fibre, with Voip in October last year, and Vodacom is still unable to supply the Voip line! Every time we contact anybody to assist us, we receive cryptic messages about DN ranges, as though we're supposed to know how to resolve that! Is there anybody there who has ever met a real person before that can speak to us in plain english...
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Vodacom's replyOfficial
10 Sept 2020, 07:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Sept 2020, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MB
Matthew B's updateReviewer Update
15 Sept 2020, 06:43Does "due course" mean never? 5 days later and I still haven't heard anything... This is absolutely ridiculous
MB
Matthew B's update15 Sept 2020, 06:43
Reviewer Update
Does "due course" mean never? 5 days later and I still haven't heard anything... This is absolutely ridiculous