1 reviews | Active since Mar 2009
Vodacom fibre - Vodacom will not release my line
I have been trying to cancel my fibre line since July this year. My first email to cancel the line was sent on the 18/07/2019. Eventually, my fibre line gets cancelled about 2.5months later, on the 07/10/2019 My contract was already up at this point, and it had been more than the 30 days notice. I received my cancellation email on the 07/10/2019 as well. However, vodacom has not released my openserve line as yet. I am now on day 4 without a fibre line, because the other service provider is unable to pull my line because of the hold by Vodacom. I have been working off my cellphone, which is costing me ALOT in data charges as a result. I have wasted alot of airtime calling them and asking them to release the line. All the agent does is send an email to the relevant department for the release. But it still has not been released.
What does it take for Vodacom to free up a line????
I have also not been contacted by vodacom as per Vodacoms reply
I have also not been contacted by vodacom as per Vodacoms reply
History:18/07/2019 - email sent to Vodacom to cancel fibre27/07/2019 - Vodacom acknowledges via email. Says service will be cancelled 01/08/201901/08/2019 - Vodacom sends an email that they will be deleting the service07/10/2019 - Line eventually got cancelled. Vodacom confirmed by email
This is over 2 months after it was supposed to have been cancelled
Lots of phonecalls to Vodacom between the 07-14 October
14/10/2019 - 1 week after continuously complaining, then only did Vodacom request the line to be released by Openserve. I am told to wait another month, till the 13/11/2019
17/10/2019 - Openserve confirms they only received the request on the 14/10/2019 from Vodacom
History:18/07/2019 - email sent to Vodacom to cancel fibre27/07/2019 - Vodacom acknowledges via email. Says service will be cancelled 01/08/201901/08/2019 - Vodacom sends an email that they will be deleting the service07/10/2019 - Line eventually got cancelled. Vodacom confirmed by email
This is over 2 months after it was supposed to have been cancelled
Lots of phonecalls to Vodacom between the 07-14 October
14/10/2019 - 1 week after continuously complaining, then only did Vodacom request the line to be released by Openserve. I am told to wait another month, till the 13/11/2019
17/10/2019 - Openserve confirms they only received the request on the 14/10/2019 from Vodacom