VODACOM FIBRE - VERY POOR SERVICE DELIVERY!!!

After Being down for two weeks and many phone calls to the fiber department a tech came out to solve connectivity problems. A week later my network is down again, I logged a call on the 5th of March and was given a reference number and assured that a tech will be in touch in 48 hours. To this day I have not been contacted to fix my Fiber line, This all started before load shedding so that is not an excuse .

Further to this I have requested a Down time credit for the time my line was down, I I feel I should not be paying for a services that I am not getting, The response I got was that it will be processed in 72 hours , the down time credit was not allocated to my account and I was still debited the full amount with no down time credit.

The service is very poor!!!

I would not recommend Vodacom Fiber to Anyone