Vodacom fibre - very poor service

One star rating and 82934 pages of mostly complaints. I can see why. I am having poor service from Vodacom before my fibre connection has even been installed! This company has not learnt anything about communication. Fibre has been rolled out in Yellowwood park and we have completed and sent in in all of the documentation to have fibre installed. It was approved. I was sent an e-mail AND a SMS telling me to click on a link to book my installation slot. It mentioned that I should not delay because there are limited slots available. I clicked on both the email link on my computer and the link on my mobile phone in the SMS. Both gave me a response of "page not available" and "no such record". I have made numerous phone calls at a cost of my own airtime to try and sort this out. I have been given the assurance each time that the matter would be taken up and i would be contacted to arrange an installation time. I have not been contacted by anyone and every time I call at my own cost I am told the same story. I can see why there are so many thousands of pages of Vodacom complaints! This does no bode well for doing business with this company that does not communicate with their potential customers and appears to be incapable of fixing their online web booking system. The persons on the contact phone lines appear to be severely technically challenged. I recommend staying as far away from this company as possible!

Considering the thousands of other complaints, I doubt I will get an adequate response or explanation..