Vodacom fibre- very poor Service

Very poor Service at the fibre customer contact centre. I placed an order for fibre installation online and requested that the router be delivered at my workplace. The courier delivered the the router at my home after I requested on the initial order that it be delivered to my workplace, and speaking to 2 peolple at Vodaccom prior to the delivery, to make sure they get it right. The courier put in a change of address which Vodacom had to approve, and after phoning the fibre customer contact centre every day for a week, the package is still sitting with Ram couriers waiting for approval. Very disappointed with the poor Service all around, promises to call back with feedback and lack of urgency. Certainly would not recommend Vidacom fibre anyone else