Vodacom fibre very bad service

Item: Vodacom
Rating: 1
Author: Morne S

SERVICE VERY BAD AND FIBRE INTERNET VERY SLOW plus you dont receive sim card with the deal you signed up with currently we paying for 100mbps and 50mbps the R799 package but we only getting 40mbps and 50mbps speed that you can't even stream movies on your android tv box we signed a deal with the agent that came to are home that with the new router and sim card we ask for and never received vodacom want us to pay for one that will include with our monthly payment no that is not what was signed for

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Vodacom's replyOfficial

23 Jan 2026, 07:29

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply23 Jan 2026, 07:29

Official