Vodacom Fibre very Bad service

Good day,

My fibre connection was down from 07/09/2025 until 12/09/2025. After numerous phone calls to your support centre, not a single agent was able to assist me in resolving the issue. Instead, I received conflicting and inaccurate information – one agent said there was an outage, another claimed it would take 30 days for activation (which clearly was not the case, since the fibre had been working previously).

Eventually, I resolved the issue myself by resetting the router. At no point did your support team guide me through this simple step. Throughout this period, I was not notified of the downtime, and despite asking to be contacted after 4–5 pm so I could be assisted, I never received the promised callbacks. On multiple occasions, I was told I’d receive a call within 10 minutes, which never happened.

To make matters worse, once I managed to fix the problem myself, I simply received an SMS saying that the call would be closed – as if the matter had been resolved by your team, when in fact it was due to my own troubleshooting.

If you have Vodacom Fibre, it seems the only way to get service restored is to fix it yourself, because your support team is either unable or unwilling to assist. This level of service is unacceptable.

I request a formal explanation for the lack of communication, inaccurate information, and failure to assist, as well as clarification on what steps Vodacom will take to ensure that proper support is provided to customers in the future.