VODACOM FIBRE - VERY BAD SERVICE

On the 12th of November 2020, I logged a service request with Vodacom SR*** for a relocation of my fibre line as I have moved. After many phone calls and every call centre agent telling a different story and everytime escalating the matter nothing has been done yet regarding the relocation of my fibre line. I eventually phoned Vodacom again on the 30th of December to follow up on the service request just to be told that it has not been assigned as yet. Please bear in mind that all this time I am still paying for this service that I can not use as Vodacom is not attending to my relocation. I have given up with Vodacom with regards to the relocation and subsequently sent a request in to have my fibre cancelled SR***. I was informed that I will receive an email from Vodacom with the cancellation details as well as a quotation for the cancellation - Awesome now I have to pay to cancel a service that I am not getting. After not hearing from Vodacom after the cancellation request I decided to call the on the 4th of January 2021 to follow up on the cancellation request, just to be told it is a calendar month notice for cancellations. This is grossly unfair as I am being penalised now for a service that is not being provided and still having to pay for it for another month while they attend to my cancellation which apparently takes a whole month to do. I then explained to the call centre that how can they expect me to give a calendar month notice when they did not relocate my line in the first place hence the reason for the cancellation. I was told that a request for credit will be sent to the billing department whereby I received yet another SR number SR***. Vodacom you need to get your house in order as your service that you provide to your customers is appalling.