Vodacom Fibre - utterly poor service.

What absolutely pathetic service from Vodacom Fibre. We phoned on Monday morning (04 November) to inform them our routers had blown on Sunday night. Open Serve were notified too... Open Serve were very efficient - they sent a very helpful technician on Tuesday morning - who duly replaced the Open Serve router.. However - he realised the Vodacom Fibre router had also blown - and it needed a swop-out... I called the Vodacom Fibre line again (***) - and informed them that we needed to swop-out Vodacom router... The Open Serve technician also spoke to the relevant agent and explained to him what was wrong... I implored the urgency as our Mother passed away early October - and we needed to be online to sort a myriad of requirements out... Heard nothing further from them... Phoned again on Wednesday - was assured a technician would come around later that day or tomorrow (Thursday - today)... This morning (Thursday) - nothing... Phoned again - dealt with a gentleman who seemed helpful - again - nothing... It's now Thursday afternoon - and STILL no-one has come to my father's house... Or even bothered to contact us back...