KS
Kyle S
1 reviews | Active since Nov 2020
18 Nov 2020, 16:33
Vodacom Fibre Utterly Disapointing
I placed a Fiber order with Vodacom on 14 Sept 2020. I was pleasantly surprised to receive my router within a week. However the service since receiving my router has been absolutely shocking. I have called the Vodacom Fibre Customer Service numerous times and spoken to many different agents who promised I would receive a call and/or email to confirm the installation. To date, I have had no feedback.
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Vodacom's replyOfficial
19 Nov 2020, 07:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Nov 2020, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team