⭐☆☆☆☆ Vodacom Fibre – Utterly *********** and Unreliable Service

I am completely disgusted with the level of incompetence shown by Vodacom Fibre. My account was deleted without my permission after one of their own employees from the accounts department called me, asking to temporarily put my account on hold. Instead of pausing it as discussed, they went ahead and completely deleted my account from their system.

When I went to my nearest Vodacom store to settle my outstanding balance — an amount of over R3000 — I was told that my entire account no longer exists. Instead of fixing their mistake, I was informed that they now have to open a brand-new account and log a request for a new fibre line, as if I am a new customer.

It has now been more than three days and my Wi-Fi is still not active. No one from Vodacom has bothered to give me an update, follow up, or even take responsibility for the chaos their staff created. Every time I speak to someone, I get a different story, empty promises, and zero action.

The level of disorganization, incompetence, and poor communication within Vodacom Fibre is unbelievable. Their departments clearly don’t talk to each other, and their support staff seem completely untrained or uninterested in actually helping customers.

It is shocking that such a large company can treat paying customers with such disrespect and negligence. Vodacom Fibre has wasted my time, my money, and left me without service — all because of their own internal mistakes.

Vodacom needs to take serious action to improve their customer service, staff training, and accountability, because right now, they are failing their customers in every possible way.