Vodacom Fibre - Useless Service

Good Day,

My bad experience with Vodacom Fibre started off by reporting my first ever ticket/report that our fibre is down. I recieved one of the following numbers :SR*** on 23-11-2021 7:27:03 PM

Long story Short: "This can take 24/48 hourts" I was told & that the ticket is set for priority. +100 hours later, my fibre is not fixed as promised. After someone phoned and said a technician will be here today 27/11l2021 @12 o'clock. The Technician phoned & apologized and said he will be 45min late due to the rain... Tried to phone the Technician after 2 hours past, nothing but voicemail. Its now just after 8 o'clock and still no Fibre or technician as promised.

Great Black Friday for me with no Internet, phone data is finish; cannot plan my vacation; my +1 year old can't watch his favourite YouTube channel; can't call my Mom and Dad in New Zealand. Can't show off my new car with family and friends.

Vodacom Fibre is destroying moments and costing me money due to bad service.

I phoned about 10 times asking over and over the same question, spoken to many different people. Some of them that was really trying to help and some just don't even try. They are limited of doing anything to the problem, when the problem is in the field.

Vodacom Fibre, Hartbee****rt Dam had maintenance 21/11/2021

To quote some feedback: Just spoke with the Technician Previous service provider was let go and they took over the maintenance contract. They installed two new lockable manholes. They’re busy rebuilding two joint boxes and will do splicing thereafter Estimated time for repairs to be completed is at around half past six but might take a bit longer but they are committed to finishing and restoring network today.

Just after the maintenance, hours after that my fibre was off... Not just mine, few other people on the WhatsApp group.

How do you plan a maintenance and not keeping someone on standby for 1 or 2 days to make sure everything worked according to maintenance plan?

All Vodacom Fibre is saying is sorry and can't give you solid feedback where the technician is???

Vodacom fibre is big, are they so big they are constantly fixing there fibre mess no one is available for fixing my fibre? Where are they? Where is the service?

If you start googling and checking other platform Vodacom Fibre is bad! They are advertising how good they are but according to my experience they are useless.

They are currently destroying moments!!!

To get hold of any Manager is almost impossible. Nobody is taking responsibility. Its really sad to see the terrible service you get... Sad to know if they are doing this now they will keep doing this...

Please, if anyone can help me to get hold of someone in the management department of Vodacom Fibre...

They keep promising and nothing is being done about my fibre...

I was really angry and used bad language over Facebook messenger but now I'm just over fighting to get service.

I really need help.