DB
Dion B
1 reviews | Active since Mar 2020
24 Mar 2020, 08:53
VODACOM FIBRE - USELESS CUSTOMER SERVICE
Hi Have order Fibre and was advised by the consultant Lydell Chetty that whilst i wait i will get a LTE router, she has not responded to any of my emails and asked me to call ***. What pathetic service i have made numerous calls and nobody is able to advise me when I will receive this once my Fibre gets installed.
I was given this number SR***
Lydell chetty is *********** and should not work in a customer
Phazal Smit who is the manager refuses to speak to me and is really useless Noku Totyi who refuses to follow up and is arrogant
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Vodacom's replyOfficial
24 Mar 2020, 08:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Mar 2020, 08:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DB
Dion B's updateReviewer Update
24 Mar 2020, 09:01Hi Please ensure that you remove Noku Totyi who refuses to listen to the customer (Me) and talks on top of me. She should be sent for training on how to deal with customers and listen to customers.
She says that she sent an email to the warehouse when I asked her to get a timeline from the warehouse she says that dont make use of phones, only emails How on earth is that possible?
She is lazy to call them to get a timeline or status.
If this is how customers are treated I can assure you of the ripple effect of loss of Fibre this will have in your business.
She says that she sent an email to the warehouse when I asked her to get a timeline from the warehouse she says that dont make use of phones, only emails How on earth is that possible?
She is lazy to call them to get a timeline or status.
If this is how customers are treated I can assure you of the ripple effect of loss of Fibre this will have in your business.
DB
Dion B's update24 Mar 2020, 09:01
Reviewer Update
Hi Please ensure that you remove Noku Totyi who refuses to listen to the customer (Me) and talks on top of me. She should be sent for training on how to deal with customers and listen to customers.
She says that she sent an email to the warehouse when I asked her to get a timeline from the warehouse she says that dont make use of phones, only emails How on earth is that possible?
She is lazy to call them to get a timeline or status.
If this is how customers are treated I can assure you of the ripple effect of loss of Fibre this will have in your business.
She says that she sent an email to the warehouse when I asked her to get a timeline from the warehouse she says that dont make use of phones, only emails How on earth is that possible?
She is lazy to call them to get a timeline or status.
If this is how customers are treated I can assure you of the ripple effect of loss of Fibre this will have in your business.