TW
Trevor W

1 reviews | Active since Oct 2015

02 Dec 2019, 08:26

Vodacom Fibre Useless Connectivity

@vodacom #vodacom Useless Vodacom! This is next level, you admitted your service was not installed correctly, you paid me a refund for months of terrible connectivity thereby admitting further your liability, you replaced my router when all else failed and then did nothing to configure the router so now I have almost zero connectivity. Then you **** yesterday about sending someone immediately to fix the config. Then you **** today by saying I would get a call back from Thomas the supervisor because on my next call a half hour later I found out Thomas was not at work today! In fact you have no supervisor at work today. Next will be a claim for loss of business income. #***ismyrefund #idontwantyour***service Go on, I dare you, send some lame blanket response asking for my SR number, apologizing for my unfortunate experience and promising quick resolution.

0
Replies (2)
Vodacom
Vodacom's reply02 Dec 2019, 09:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
TW
Trevor W's update02 Dec 2019, 12:44
Reviewer Update
Can you please put a deadline to your "in due course" since this just allows you to carry on with your ******* service?
I want to know when this will be resolved and if not resolved how soon I can get my contract cancelled without prejudice since you continue to be in breach by not supplying the service which I pay for?