Vodacom Fibre --useless?

Vodacom fibre is really useless. We have had Vodacom fibre for years now – and there has always been a problem – then it’s off and then it’s intermittent and then the Internet signal is weak and whatever. Our computer specialist looked at the router that they installed – he says it’s *******. We run on 200 MBPS and now we’ve tried to upgrade to at least 500 MBPS, and now they tell us they can’t do it in our environment. In any event when they sold us the 200 MBPS, the cost was just over R1000 per month plus VAT – last month, without informing us – they just increase the cost to almost R1700 per month?? And on their website, they are advertising 1000 MBPS for the same amount as what we are now paying for 200 MBPS –?? So yesterday, I tried to phone Vodacom fibre – get through to the call centre – passed on from one call centre agent to the other – ‘I can’t help you – I’ll put you through to somebody else that can help you’ – this happened 3 times and then I just cancelled the call. Went on to their website – it told me to talk with their chat bot – an absolute waste of time – 1st I had to wait and wait and wait, because their chat bots were busy – and then the chat bot couldn’t help me. We are just gatvol