Vodacom Fibre Useless

On the 2nd of November 2022, my fibre line stopped working. As one would, I called the support line and went through the entire process of diagnosing why my line was down. After a while the consultant gave me an sr number.

2 Days later I called again and was told that Octotel deleted the account. When contacting Octotel, they told me that they received communication from vodacom to delete the account. When I confronted vodacom with this, they denied it. Octotel reinstated the line, but took 24 hours to do so.

When this was done, I still had no internet connection and contacted vodacom again. I was told the account was deleted. There was another profile from my previous account and this was deleted.

I was told that the router had no config and had to be pushed through from Vodacom. On the 9th, I contacted Vodacom only to find out that the SR was closed with no resolution and that the line was connected, but leaving me without internet. They then reopened the ticket and told me that they would get vback to me the same day.

On the 10th November my fibre was still down and no config had been pushed through. When I contacted support, it was still not assigned or looked at. When I asked to speak to the manager, I was told he is not available.

Absolutely pathetic!!! No service whatsoever!! I'm just going to bite the bullet and cancel this service and wait my 30 days and join another service!