Vodacom Fibre - Useless and Expensive

My Vodacom Fibre went down on Sunday 1/12/2024. On Monday 3/12/2024 I contacted Vodacom Fibre and was informed that a call would have to be logged for their technicians to attend to the problem. I was given a 24-72 hour turn around time on the issue. The reference provided to me was SR***

By Friday 6/12/2024 my fibre was still down. I called Vodacom to enquire as to progress as the 72 hours turn around time had passed. Vodacom informed me that my problem was resolved. Which came as a massive ****** surprise to me as I still dont have internet. So I was informed that a new call had to be logged with a turn around time of 24-72 hours (SR***).

This is really ppor service and I now still dont have internet with no hope of getting it restored any time soon.