JP
Jacques P
1 reviews | Active since Oct 2023
01 Aug 2024, 09:10
Vodacom Fibre useless again
I have to relocate my fibre line and called in on the 3rd of July. They are very quick to send out routers but i have to wait 1 calendar month before installation, which in vodacom world is 2 months. Because of debit order runs. So vodacoms problem is now my problem as I work from home and require internet. I will be looking for another ISP thanks.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Aug 2024, 13:54Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Aug 2024, 13:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JP
Jacques P's updateReviewer Update
03 Aug 2024, 12:50Spoke to an agent who promised they would phone be back ASAP because Vumatel and Vodacom don't log tickets correctly, and that agent hasn't bothered to contact me even when I told her that no one ever phones back. So now I have to deal with vodacom lying
JP
Jacques P's update03 Aug 2024, 12:50
Reviewer Update
Spoke to an agent who promised they would phone be back ASAP because Vumatel and Vodacom don't log tickets correctly, and that agent hasn't bothered to contact me even when I told her that no one ever phones back. So now I have to deal with vodacom lying