Vodacom Fibre USELESS

on the 11 Nov, we phone Vodacom to schedule a relocation from our old address to our new address, on Sunday 13 Nov lighting hit Vodacom's tower out and we didn't have internet then after spending R300 on airtime and 65GB of Mobile data they eventually got our router configuration settings right. Fast forward 1 Dec we phone to ensure that the relocation is still happening, a lady phoned me and said that a technician will be there on the 2nd DEC, its now the 8th December, we have sent everything through that Vodacom requested from us and every time I phone to cancel the service with Vodacom, they explain to me that they going to try their best to resolve this, this isn't good enough for me, I'm tired of Vodacom's excuses. I was only connected for 2 weeks in NOV but still had to pay the full amount, how is that fair?