1 reviews | Active since Oct 2018
Vodacom Fibre Useless
I requested for a relocation to be done on the 13th of February 2021, after 30 days lapsed Vodacom then advised that I needed to sign a new Sales Order of which is more than the original contract as this is a new location, 2.2km but they insisted. Being desperate I accepted the higher quote but to date the internet has still not been activated. Vodacom was sending me up and down with Vumatel who came to my premises multiple times and confirmed the fault was not with them. Vodacom Fibre keep on promising me that 24 hours and it will be activated, this has been ongoing from the 16th of March 2021 and no resolution in sight. I have spoken to many consultants on a daily basis and the one knows less than the other. No one has come back to me and my internet is still off.
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Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
