JK
Johan K
1 reviews | Active since Nov 2022
15 Nov 2022, 11:44
Vodacom Fibre useless!
Vodacom upgrades my package and then someone clever at Vodacom logs a new service order with Vumatel after there is a an already installed, worked order and now my internet has been cut off since 11 November! 24 - 48 hour response. Worst thing is that this is a 24-month contract otherwise I would have f*** off to another service provider with competent staff and systems. You think they understand what they are doing. I sincerely encourage anyone reading these reviews, DO NOT MAKE USE OF VODACOM FIBRE!!!!!
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Replies (1)Vodacom's replyOfficial
15 Nov 2022, 12:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Nov 2022, 12:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
