Vodacom Fibre Useless

Vodacom Fibre has been off at our house since the 15th of December 2018. Everytime we contact them, we get told that Vodacom Consultants can't get hold of us, which is not the case. Due to a non supply of service we are now faced to cancel our month to month subscription with Vodacom. Vodacom now requires from us to give a 30day notice period for a service not provided, leaving us with a 45day no fibre time frame.