VODACOM FIBRE USELESS

Since the 02/07/2021 we have not had Internet connectivity, we have been shuffled back and forth between Metrofibre and Vodacom to have this matter resolved. Vodacom has attempted to reconfigure the connectivity to a total of 5 times already and still there is no connectivity. on the 04/07/2021 i had to force the issue to have a ticket logged and it was allocated to Jason Duko, on the 05/07/2021 i contacted Vodacom fibre on *** more than 4 times, two of those times i was on hold for more than 20 minutes each without ever getting to speak to anyone. the remainder of the calls, i spoke to 2 separate people who confirmed that Jason had already conducted the investigation but they could not understand why he had not updated the SR number, and that we do require a technician to come out, i explained the urgency, that my daughter is due to write 2 online exams and we do not have internet access. every call that i make to vodacom fibre is very painful, i am put on hold for more than 15 minutes at a time when i request to speak to a manager and no bothers to retrieve the call and listen to my complaints, this happened this morning again. i have to call and call and call for any sliver of feedback and yet i am a paying customer who is ignored. i want to know when a technician will be sent out to resolve this issue, as it has been down since the 02/07/2021 and no one at Vodacom fibre wants to assist with this query, alll i hear is it needs to be reconfigured, this after 5 failed attempts!!! Obviously there is a very "lazy" attitude with the employees at Vodacom Fibre, apart from the two people i spoke to yesterday who genuinely attempted to assist me and attempted to escalate the matter as well seeing as how Jason Duko was taking his time in updating the ticket!All i want is for someone to do their job!