BJ
Barry J

1 reviews | Active since Apr 2019

20 Apr 2021, 12:27

Vodacom Fibre, use rocketnet or anyone else instead

Vodacom Fibre I've moving and want to move my fibre to my new apartment in the same complex, you would think that would be a quick and easy switch for vodacom.....

<Sigh>But nope, they say they need at least a month to do this, and offer no alternative options for a faster solution. I requested the manager give me a call on this but still nothing.

After some research I found that it would be faster for me to cancel my current Vodacom Fibre and have them collect their router etc and then setup a new account for the new apartment, which will be up in 48 hours and they will delivery a new router and a free months LTE for the interim.... Wow Vodacom, your processes are really *****ing yourselves over and costing you money.<sigh>

I used Vumatel directly and Rocketnet as a provider in the past and they were fantastic, knowledgeable staff, quick responses, with them I moved and they sent a guy out within 48 hours to set everything up free of charge.

0
Replies (2)
BJ
Barry J's update20 Apr 2021, 12:30
Reviewer Update
PS: Vodacom's anti-competition **** by blocking other ISPs in areas should be against the law.

Vodacom
Vodacom's reply20 Apr 2021, 14:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team