MF
Marcia F
1 reviews | Active since Mar 2014
24 Oct 2023, 16:36
Vodacom Fibre upgrade nightmare
We have been with Vodacom Fibre since 2018 and were happy customers. We are paying on a month to month basis and were offered a discounted rate for staying on a month to montht basis, which we thought was great. After completing the phone call we noticed our Fibre was non existent. The explanation given: because we renewed,it is regarded as a new contract and a new installation team will contact us within 5 to 7 days. (Our Fibre has been installed since 2018!) We have a business and will now be without internet for a week or more. What absolute crazy system is this!!!
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Replies (2)
Vodacom's replyOfficial
25 Oct 2023, 07:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Oct 2023, 07:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MF
Marcia F's updateReviewer Update
25 Oct 2023, 20:46A consultant contacted me this morning and promised that my query would be escalated. NOTHING SINCE!
WE HAVE FULLY PAID FOR OUR FIBRE THIS MONTH. WE RUN A BUSINESS FROM ONE AND VIDACOM JUST DECIDED TO DISCONNECT US!!
We have been loyal Vodacom customers since the 80s but are now absolutely disgusted with the service received.
WE HAVE FULLY PAID FOR OUR FIBRE THIS MONTH. WE RUN A BUSINESS FROM ONE AND VIDACOM JUST DECIDED TO DISCONNECT US!!
We have been loyal Vodacom customers since the 80s but are now absolutely disgusted with the service received.
MF
Marcia F's update25 Oct 2023, 20:46
Reviewer Update
A consultant contacted me this morning and promised that my query would be escalated. NOTHING SINCE!
WE HAVE FULLY PAID FOR OUR FIBRE THIS MONTH. WE RUN A BUSINESS FROM ONE AND VIDACOM JUST DECIDED TO DISCONNECT US!!
We have been loyal Vodacom customers since the 80s but are now absolutely disgusted with the service received.
WE HAVE FULLY PAID FOR OUR FIBRE THIS MONTH. WE RUN A BUSINESS FROM ONE AND VIDACOM JUST DECIDED TO DISCONNECT US!!
We have been loyal Vodacom customers since the 80s but are now absolutely disgusted with the service received.