Vodacom Fibre up to ****!!!!

Item: Vodacom
Rating: 1
Author: Heidi Van der merwe

Vodacom is pathetic . We are strugling with them for a long time. They are locking tickets till kingdom come and nothing happens. We must pay and pay and no ****in service at all. The last time we wanted to end contract they promised us that service will be better. And let us take 24 month contract it was good for a month. We are more without wifi than we have any wifi. But they still taking money. We wanted to cancel and the want a cancelation fee of 25000 . What the **** for no service. We were asking them to send technicians but till know nothing. Vodacom is up to ****!!! I will not recommend anyone to get vodacom Fibre at all. They full of promises but do not deliver. In the meen time just ****in steeling our money. I lost work as I'm working from home. And I do not have any wifi.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 Jul 2024, 14:13

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply10 Jul 2024, 14:13

Official

HVdm

Heidi Van der merwe's updateReviewer Update

10 Jul 2024, 15:24

Somoene did call. She will follow up she will come back. It's not a solution . Everyone everytime will follow up another days work . Why is it so much of a problem to send technicians. It's very disappointing. Vodacom get your act . Okay know somoene called again saying they gona lock a ticket again o my god. Know they say our line os disabled. Why? Cause we do pay every month. How the ****. You guys put off our vodacom Fibre.

HVdm

Heidi Van der merwe's update10 Jul 2024, 15:24

Reviewer Update