Vodacom fibre up to ****

Vodacom fibre is up to **** been sitting without wifi for a month. Been calling loging tickets the whole time . Nothing is been sorted out. We are still siting without wifi but they are taking there money every month. Asked them to send techs to come and see whats going on but they never pitched the problem osnt sorted but they close tickets and say its sorted. No reaaly why must we pay. And they wanna take a month to cancel