1 reviews | Active since Apr 2024
Vodacom Fibre Unreliable Fibre speeds
Subject: Urgent: Persistent Fiber Line Performance Issues on 100/100 Mbps Connection
Dear Vodacom Technical Team,
I am writing to formally raise an urgent reoccurring concern regarding the performance of my 100 Mbps by 100 Mbps fiber connection. Over an extended period, the line has consistently delivered speeds far below the contracted bandwidth, severely affecting usability.
I have emailed your assigned department evidence of speed tests showing download speeds ranging between approximately 7 Mbps to 25 Mbps, with occasional drops below this range. Ping rates have reached up to 109 milliseconds, rendering the connection effectively unusable during these periods.
This issue predominantly occurs after 3:00 PM and worsens through the evening, often peaking around 7:00 PM to 10:00 PM. Given that this is an unthrottled fiber line, these performance degradations are unacceptable.
It appears that while your automated monitoring systems detect these speed anomalies, no corrective action is being taken. I request a detailed explanation of what you are doing to resolve your poor service delivery.
Please confirm if you are throttling uncapped Fibre lines and we request tou monitor and correct issues.
DURBAN KZN PARLOCK
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
All you need to do is notify me in advance by email or SMS to confirm the date and time of your visit, along with the reason for your visit and the actions you intend to take to resolve the issue. That will be perfectly fine with me.
Please stop making short or missed calls. By the time I answer, the call has already been disconnected. This is not acceptable and does not meet the standard of proper customer service. It is a form of deflection of responsibility. I have noticed this has become a common practice — there are no follow-up emails explaining the issue, the reason for the call, or the next steps. Random missed calls that last only a few seconds are not communication.
Please email or SMS me directly with a clear explanation of:
- What the issue is,
- What you require from me,
- What you suspect the problem to be, and
- What solution you plan to implement.
If you need to visit my home to inspect or fix something, you are welcome to do so. I am available daily, so there is no need to make repeated calls. Simply email or SMS me directly with the details and confirmation.
All you need to do is notify me in advance by email or SMS to confirm the date and time of your visit, along with the reason for your visit and the actions you intend to take to resolve the issue. That will be perfectly fine with me.
Please stop making short or missed calls. By the time I answer, the call has already been disconnected. This is not acceptable and does not meet the standard of proper customer service. It is a form of deflection of responsibility. I have noticed this has become a common practice — there are no follow-up emails explaining the issue, the reason for the call, or the next steps. Random missed calls that last only a few seconds are not communication.
Please email or SMS me directly with a clear explanation of:
- What the issue is,
- What you require from me,
- What you suspect the problem to be, and
- What solution you plan to implement.
If you need to visit my home to inspect or fix something, you are welcome to do so. I am available daily, so there is no need to make repeated calls. Simply email or SMS me directly with the details and confirmation.