NVdB
Nicolene Van den Berg

1 reviews | Active since Apr 2017

10 Dec 2023, 18:24

Vodacom Fibre unreliable

If you are thinking of getting Vodacom FTTH, don’t. Vodacom Fibre is unable to provide reliable fibre to its customers. My fibre has been down three times in three days. For the past 3 months, I am on average without fibre 2-3 days a week. There is never an explanation of the problem, or what plans are made to ensure that the problem doesn’t happen in future. I would give zero stars of that was possible ☹️☹️

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Replies (1)
Vodacom
Vodacom's reply11 Dec 2023, 07:29
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team