Vodacom fibre - unprofessional

Have been dealing with vodacom. Fibre since 4 October. Metro fibre completed installation 3 weeks ago and vodacom cannot deliver a router. The call center agents are rude and have little knowledge on how to escalate issues. They can only tell you that the hold up is in the scheduling department. How does vodacom fibre survive in a competitive market. They always promise to call you back and never do. When you speak to a new agent, they can never find the previous agent. I finally got to speak to a supervisor and the experience was the same. When I mentioned the rude agents the supervisor did not seem concerned at all. If you cannot provide a service in the 21 day period you claim, you should cancel the contract.