Vodacom Fibre: ********* business practice

I cancelled my month to month Fibre to the home (ftth) contract with vodacom giving the required thirty day notice and after paying all penalties and cost received the email below dated twelfth August from vodacom confirming cancellation as of thirty first July.

Good day Mr A

Hope this email finds you well.

Your Fibre to the home solution was cancelled as of the 31 July 2019. Your billing for the Fibre solution was cancelled, so you were not invoiced on the 01 August 2019.(First August Two thousand and nineteen) Regards Xolelani Sono

I signed up with a new ISP whom, more than a month later, cannot provide any services because vodacom, notwithstanding the email confirmation of cancellation at end July already, refuse to release the frogfoot line to another ISP. This is confirmed in an email below from the new ISP ;

Staff - 05/09/2019 6:00 PM

Good day

I trust you are well. Please note we are not able ot proceed with your order as Vodacom still holds your line with Frogfoot. I have requested Frogfoot to confirm if there is any furhter developments since we last spoke.

We will update you accordinlgy.

Regards,

So vodacom holds customers to ransome...in essence you cannot chose a better service provider other than vodacom once a customer....so vodacom infringes my constitutional right to chose a preferred ISP