Vodacom Fibre Unacceptable Service

I placed an order for a line relocation on 30 March 2022. I was told that this will be done within 30 calendar days. After spending almost 500 hours on the phone to Vodacom, this still has not been resolved. Every time I contacted Vodacom, I would speak to a different consultant and every time I would get a different story as to why the line isn't active. They then tried sending a new router (as apparently the old router was outdated) and said router ended up for delivery in Johannesburg (when the relocation address was specifically stipulated as Cape Town when the relocation request was submitted). 49 Calendar days later and our fibre is still not connected. Numerous escalations were apparently done, with NO results. I find this service absolutely appalling. In the past I've never experienced any issues with Vodacom, but after this debacle (which is still ongoing), I would not recommend Vodacom Fibre to anyone.