Vodacom - Fibre - Unacceptable Service

I signed a contract with Vumatel on the 31st August, finally on the 26th September the fibre lines were installed.

It's now two weeks and i am STILL waiting for a router to be delivered, i have spoken to Nofikelo twice, Nomandla twice, Noku twice, Akhona, and a few that i forgot to take names down, all they do is escalate this matter, by sending e-mails.

I keep getting promised that someone will call me back and i'm still waiting.

This is ridiculous, Nepic can install and connect immediately, should just go with them. and what's even worse is that i am existing Vodacom client and this is the service i get.