bM
bulelani M
1 reviews | Active since Dec 2022
17 Oct 2024, 13:27
Vodacom Fibre: Unacceptable Delays and Unprofessional Service
Vodacom Fibre, can you please release my line? You were supposed to release it on the 1st of October 2024, and it's now the 17th of October. This delay is completely unacceptable!
This is exactly why I left you, your service is unprofessional and unreliable. I’ve been calling you relentlessly, using my own airtime, and yet you still haven't managed to release the line. What is so difficult about this? I’m stuck waiting while another, more reliable provider is ready to connect.
Sort this out immediately!
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
17 Oct 2024, 14:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Oct 2024, 14:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
