WB
Willem B

1 reviews | Active since Jul 2019

21 Jul 2019, 13:16

Vodacom fibre u2tel.co.za u2networks.co.za

I had a fibre line install part of a vodacom contract. U2tel.co.za did the install. From the install to 5 days afterwards now i still do not have service. U2tel u2networks only supply lip service on a solution and do not answer when contacted. As a new customer I am horrified at the thought if the service ever works how the after sales support will be if there is every anything wrong with the line. The technicians was more concerend with leaving in time after the install than making sure the service works. Calling the techs afterwards was useless as the dont answer. Vodacom ***-573103 and requested help from vodacom - Vodacom: Vodacom: Service request SR*** update NoReply(2-7YNVSCQ). - 2 days after the request no one contacted me to assist. Pathetic service from these to companies.

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Replies (1)
Vodacom
Vodacom's reply22 Jul 2019, 09:46
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team