AK
Armand K

1 reviews | Active since Aug 2023

23 Aug 2023, 12:13

Vodacom Fibre TRASH!!

I cancelled my Vodacom Fibre line in May and i was on a MONTH-TO-MONTH line, everything when smoothly with the cancellation, BUT, after 2 months they send me an invoice for that line. When I called in, they told me that it's the balance of contract with it can't be because it wasn't on a 12/24 month contract. I was also not informed of this amount that would be invoice and apparently according to their system an email was sent, which i didn't receive, i received every other email from them but coincidentally not that one, only after i spoke to them, they sent it. They also said that someone will call me regarding this matter but yet it's 2 day's later and nothing. Yet if you fight this, they just won't do anything because they know they have TRASH service and it effects your credit score! TRASH!! TRASH!!! TRASH!!!

0
Replies (4)
Vodacom
Vodacom's reply23 Aug 2023, 12:39
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
AK
Armand K's update23 Aug 2023, 13:00
Reviewer Update
Thank you very much!
AK
Armand K's update23 Aug 2023, 17:04
Reviewer Update
Yes i now what date i was actually informed, i was unaware of this costs before that date and when i spoke to your customer service, they told me that an email was sent in May but there is no email on my side regarding this. I received every single email but conveniently not the one stating that i will have to pay a certain amount in 30-60 days! I was not informed about that cost before 22 August after i got an email stating my account is in arrears. Go and listen to the call!
AK
Armand K's update24 Aug 2023, 16:22
Reviewer Update
Point proven, NO RESPONSE!