Vodacom Fibre transfer disaster

Vodacom Fibre still cannot get this right, I have spoken to avout 15 people so dar who have all given me the same excuse, not my department. Information is loaded incorrectly and its my problem, the account is still linked to my exhusbands profile and if I want to cancel a service that I am not using but still being charged for, I need to pay Vodacom for the next 8 months! And I am still buying data for myself and children so thaf we can still work which is over R1600. So in total Vodacom has gained R3000 from me this month because of their incompetence.