Vodacom Fibre transfer

I was on a month-to-month Vodacom Fibre deal. They came and installed it very quickly and the Fibre was always on and the signal excellent. Now we moved out of the unit we were renting, the new occupant has however opted to take over the fibre deal. A call was loggend on the 13th of September and all the required documentation was sent through by the new "owner" of the fibre on 7 October 2017. The contract has however till today not yet been transferred and I received a statement indicating that they will deduct the monies from my account AGAIN at the end of the month. I have sent e-mails and phoned but I never get a reply. Now it was said that it might be fixed by the end of the month...!?!?!

Two months after logging the original call and more than a month after all documentation has been received. I just cannot understand what a) the hold up is & b) why I cannot get some sort of feedback. This is unacceptable...! Please be advised that should the amount be deducted from my account on the 1st of December I will instruct the bank to reverse this payment.

You are welcome to contact me, as I refuse to contact you again. I have done more than enough from my side.