Vodacom Fibre - Total lack of customer service

Vodacom. What to say..... We were without electricity for 7 days. When the electricity came back, the router was not working. I reported the issue to Vodacom on the 20th. They promised that someone will get in touch with me in 48 hours. After the 48 hours, nothing. I have been phoning Vodacom a couple of days since. Every consultant I speak with PROMISES to phone me back. Not a single one has. I have received 1 email from Vodacom through this entire 11 day period. I phone 3 x per day. Every consultant escalates the matter. This case must be escalated to high heavens already. How many levels of Management can 1 company really have???

Finally I received a call from a technician who PROMISED that I would receive a call this morning to arrange access for them. No call received. I contacted the technician just after 10 this morning to follow up and he promised someone will call me soon. I tried contacting the technician again through the course of the day. Received a reply later on advising that his other technician is very busy on a case but he PROMISES to phone me. NOTHING!!! I work from home. No work, no pay. I have lost 11 days worth of pay already!!!!! Is there anyone out there in the universe that can help me???? I'm tired of people PROMISING to phone me back.