1 reviews | Active since Dec 2017
Vodacom Fibre to the Home - Stay away - Poor Service
Please do not consider using Vodacom Fibre as the service you receive is shocking. The initial contact was great and the sales person was quick to organise the Vumatel infrastructure installation.
However nothing happened after that. Despite numerous phone calls, sms and emails no response was received. It has been 2 months and the remained of the installation that will take less than 30min cannot be done.
I have tried to cancel the contract as Vodacom has not completed installation but is seems impossible. Never ever will I deal with them again.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear client,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Kindly be advised that your query was handed to our team responsible for Fibre to the home.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Dear client,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Kindly be advised that your query was handed to our team responsible for Fibre to the home.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS