VODACOM FIBRE TO THE HOME SERVICE IS DISGUSTING!!!!!!

Vodacom has the ****piest customer service!!!! I app**** for Fibre relocation, which takes forever to process and quite a cumbersome exercise. They eventually delivered my router and Openserve set up an appointment to install the infrastructure. To my utter dismay RAM delivered to the right address with no hassles but Openserve were somehow given a wrong address so their technician had to cancel the appointment! Calls to the vodacom fibre line either do not get answered or their consultants promise to escalate the matter and call you back with feedback BUT THEY NEVER DO. The consultant who emailed me my order details to approve cannot even respond to my emails and I do not know how or when this will be sorted out. The don't care attitude at Vodacom even though I have paid 2 months for a service I am not getting is truly disgusting!!! The supposed dedicated complaints line takes you back to the very useless call center line. None of their team leaders or managers can be reached because they are working from home! There's always a promise of a call back that never actually happens!!! I am well and truly fed up with Vodacom because this is not the first time they are messing me around. They actually have no customer service to speak of!! Something as simple as giving Openserve the right address has turned into a nightmare whist I am sitting with no internet connection!!!!