GL
Gino L
1 reviews | Active since Apr 2012
05 May 2021, 15:57
***Vodacom Fibre To The Home - Please Stay Far Away***
I app**** for Vodacom "Fibre To The Home" and was Offered Interim LTE whilst they are finalizing the cabling in the area. After spending A whopping 6 Hours and 23 Minutes in total (telephonically) on the *** number, nobody is able to activate a SIM for LTE. I have requested to speak to Managers, Supervisors etc. with numerous promises that they will escalate the matter and revert soonest - not a single call, email nor SMS was received to date. I actually cancelled my Telkom Service to join Vodacom Fibre - but I will accept Telkom's ****py Service with Open Arms in Comparison to the Service (or Lack of) experienced with Vodacom. Vodacom, if you can hear me - Please collect your Routers from my premises...
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Replies (2)
Vodacom's replyOfficial
06 May 2021, 06:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 May 2021, 06:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
GL
Gino L's updateReviewer Update
06 May 2021, 14:37Today Vodacom contacted me and I spoke to a Gentleman by the Name of Marlon Fortuin. He was the friendliest, most helpful gentleman that managed to address my issue in a matter of Minutes. If only the other staff were this knowledgeable and helpful. Marlon, thank you for your efforts and empathy - You are the reason I no longer cancelled my Relationship with Vodacom. Keep up your efforts definitely a 5 Star Rating!
GL
Gino L's update06 May 2021, 14:37
Reviewer Update
Today Vodacom contacted me and I spoke to a Gentleman by the Name of Marlon Fortuin. He was the friendliest, most helpful gentleman that managed to address my issue in a matter of Minutes. If only the other staff were this knowledgeable and helpful. Marlon, thank you for your efforts and empathy - You are the reason I no longer cancelled my Relationship with Vodacom. Keep up your efforts definitely a 5 Star Rating!