Vodacom fibre-to-the-home installation gone horribly wrong

Fibre installation not being done, despite an available link close to the front door! Confirmation of installation was received on 10/4/2026, for actual installation on 5/5/2026. As at today. 19/5/2026, nothing has been done or said other than "It's been escalated" - about 9 or 10 times already!!! But still no action. The work is supposed to be done by Vumatel, who say they have activated the link, but they have not done an installation as Vodacom have not asked them to do so. So I'm ***gy-in-the-middle! And there is only ONE number or reference point to contact. I feel sorry for the people that have to answer on *** (when you can get through)! If there was another fibre service provider in the area, I would have changed to them a long time ago. If this was how I treated my customers, I would have been out of business a long time ago.