Vodacom fibre to the home, has let us down

Please don’t fall into Vodacom Fibre’s trap! I had my fibre installed 2 years ago. The job was not done well. I raised this on the day of installation. They assured me that all was ok. For a while it was.

The the problems started. I have been without Fibre for 2 weeks now. The contractors that were sent here, didn’t even inspect our property properly. So it still wasn’t sorted.

I then phoned to cancel my fibre. The cancellation department then convinced me to stay and made all sorts of promises. They had to cancel and re apply , for some reason the package I was on was discontinued.(I was never made aware of this) They then declined my new installation for some reason. They are looking into it. I have had enough now. I have spoken to about 5 different people and still no solution. I am so disappointed with Vodacom! I spent R700 this past week on data. My wife and I both work from home and depend on our fibre.

I have been a customer of Vodacom for more that 12 years now. I pay R4600 for all my products at Vodacom! I have never missed a payment. I will make it my mission to move all my contracts away from Vodacom.