Vodacom Fibre to the home

I had Fibre to the home installed using vodacom as a service provider. My experience has been horrible. My debit order went off 2 weeks ago, technicians installed Fibre in my yard (they told me they would come back to splice that very same day) I waited all day for them and no one came back. After numerous calls to vodacom explaining what had happened, the technical team came back a day later. After splicing I was told that it would take 20 mins to activate my router. As hours went by I managed to call vodacom and I asked someone to assist or atleast tell me whats the status of my activation. I've spoken to multiple consultants at this point but nobody could assist. Their responses were sorry to hear this and one consultant even told me that my Fibre to the home was not active and said it would take another 24-48 hours to activate.

Once this time elapsed nothing had been activated so I called vodacom again but the same story everytime. One consultant even told me that he cannot activate it on his side. He cannot assist me. Knowing very well that I had paid for this 2 weeks ago what happened to customer satisfaction?

I am very frustrated because I recently started working from home that is why I wanted to install Fibre to the home but if this is the service I'm getting then I would not advise anyone to get Fibre to the home with vodacom.