Vodacom Fibre To The Home and absolute joke

This is my second complaint to Vodacom Fibre To The Home. To cut a long story short, we relocated to PE in Aug 2020, requested a relocation for Fibre to be installed. After being told that the address given is compliant, we waited 2 months for the contractor to come out only to find out that there were no Fibre cables laid and we will not be able to have Fibre installed.

We were then told that the contract would be cancelled, and the account credited and closed at the end of 2020. Since January 2021, we were under the impression that the account will have a zero balance as we have email confirmation that this is the case... further to this, no emailed statements were ever received. We have now app**** for a bond, and found out that Vodacom have in fact not closed the account and that the account shows as unpaid since Jan 2021. When you try call in to the call centre, you get referred from pillar to post and end up 20 min later having to explain your problem to 4 different individuals, and management does not seem to exist as they are always not available and the agents are not allowed to give you their name, nor email address.

I would like to formally request that somebody make contact with me as I need this matter resolved immediately!!!!!!