HH
HOWARD H

1 reviews | Active since Mar 2015

03 Jan 2023, 16:21

Vodacom Fibre To The Home

Sent emails from department to department just to request fibre account to be cancelled with no success. No problem solving service from Vodacom. They rather handed my account over Hammond Pole collection attorneys because of a 1 month R700 arrear! STAY AWAY FROM VODACOM FIBRE TO THE HOME!!! Nothing wonderful about the pathetic service! Because of Hammond Pole Attorneys collection department demanding payments I have now overpaid this account and wonder when Vodacom will decide to one day refund my overpaid amount back to me. These conglomerate companies that monopolize industries are a real nightmare in South Africa and couldn't care less about the customer! Sick and tired of their **** service, but they are quick to want their money but procrastinate when it comes to refund the customer! Mr Hicks

0
Replies (1)
Vodacom
Vodacom's reply04 Jan 2023, 08:23
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team