Vodacom fibre to the home
I would like to address a matter with the Vodacom fibre installation. I recently app**** for a contract regarding fibre to the home through Vumatel. Vumatel were amazing and the installation took only one day on the 4th August 2017.
However I am still waiting to be connected by Vodacom also most 18 working days later.
No one gets back to me when I call through but they promise to call back the same day which has now been 3 days running. They cant give me a straight answer on what is going on.
No customer service
So ********** and ********** I'm still waiting for you to call me back 3 days later.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team